Customer Service Coordinator Job at Cilantro

وظائف خدمة عملاء القاهره, Egypt دوام كامل

شرح مهام الوظيفة

About the job

Cilantro is currently the fastest growing F&B chain in Egypt with a network of 85+ stores that operate all across the country. The company envisions being the #1 F&B operator in the region, and to do this we're looking to build a team of superstar "A" players.

 

Responsibilities:

• Answers inbound calls and respond to customer requests

• Manage large amounts of incoming phone calls maintaining successful call outcomes

• Use questioning, trouble shooting and listening skills that support effective telephone communication and help in solving the customer's problems & complaints to ensure achieving customer satisfaction

• Receiving and resolving complaints, inquiries, or requests vis the company ticketing system

• Ensure resolving all issues within the required SLA

• Provide accurate, valid, and complete information by using the right methods/tools

• Follow communication procedures, guidelines, and policies

• ​Keep records of customer interactions, process customer accounts and file documents

 

Ideal candidate / qualifications:

• 1+ years of customer service experience

• Great written and verbal communication skills

• Very good English

 
 

you can apply through this link :

Apply Link

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ملخص الوظيفة

  • تاريخ النشر : منذ شهر
  • نوع الوظيفة : دوام كامل
  • الخبرة : 2 year(s)
  • المكان : القاهره, Egypt
  • النوع : اى نوع

عن الشركة

وظائف مشابهة

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تاريخ النشر: منذ أسبوعين