Implement the online community moderation strategy, coordinating with stakeholders across the Company to ensure its effectiveness and providing superior quality of customer service and support to our community with the help of various communication tools.
Review and moderate all user-generated content and user profiles (either pre-, post- or reactive moderation) within forums, comments, images, videos and audio, liaising with the Legal and Community team where required.
Maintain the Moderation Guidelines and ensure they are up to date.
Produce reports on relevant moderation statistics, issues and outcomes.
Regularly feedback insights gained from community moderation into the community team.
Communicate with other departments to ensure the quality of delivering orders to our customers.
Experience: at least 1 year
Proactive and energetic.
Good communication skills.
Good writing skills.
Language Level: From Good up to very good
Microsoft office: good