-Answering phones from customers professionally and responding to customer inquiries and complaints.
Researching required information using available resources-.
-Handling and resolving customer complaints regarding product sales to customer service problems.
Providing customers with the organization’s service and product information-.
-Processing forms, orders, and applications requested by the customers.
Identifying, escalating priority issues and reporting to the high-level management-.
-Routing inbound calls to the appropriate resources.
-Following up complicated customer calls where required.
-Completing call notes and call reports as necessary and updating them in the CRM.
-Obtaining and evaluating all relevant data to handle complaints and inquiries.
-Recording details of comments, inquiries, complaints, and actions taken.
-Managing administration, communicating and coordinating with internal departments.
-Other duties as assigned.