E-commerce customer support Job at Brmaja

Responsibilities Receives, analyzes, and reports customer complaints. Refers major hardware/software problems to service personnel/development department for correction. Reports any service defects to management on daily basis. Recommends new strategies, product features, new services, new procedures for enhancing client satisfaction. Provide on-site, customer support to assigned portfolio of customers. Implement Customer retention strategies. Responsible for contract renewal and account “saves” in assigned portfolio. Education: (B.A.) in Accounting/Business/Manufacturing major Other Qualifications: Good negotiation skills. Ability to handle and prioritize multiple assignments and meet deadlines. Strong organizational, administrative and time management skills. Strong analytical/ quantitative skills. Strong written and verbal communication skills including presentations. Ability to foster teamwork across functional areas and within care to provide seamless service to customers. Ability to achieve goals in a changing work environment. Proven commitment to deliver exceptional customer service. Experience: 2-3 years of related experience and/or training.