Customer Service Representative – Qena

Title Banking Services Representative – Qena

Position LevelJunior Level

Governorate Qena

Division Branches Network

Description Banking Services Representative

Teller:

Responsible for providing a variety of paying and receiving functions, including processing deposits, withdrawals, loan payments, official checks, money orders, and cash advances. Balance and verify cash totals, and maintain high quality service to Bank Misr customers.

Customer Service Representative:

The Personal Banker is to be considered as the branch banking subject matter expert, & therefore will be required to have an in-depth knowledge of all product & service propositions across all the Bank’s lines of business. As well as effectively servicing all customer requests, making relevant referrals and actively migrating customers to remote/electronic banking

Microfinance Specialist:

Microfinance officers are expected to be both advocates for people with low incomes and facilitators of the Microfinance Loan Program in their community

Sales Specialist Tasks

Sales Specialist Attract new customers to achieve sales targets and carry out any plans or activities that support the implementation of selling bank’s products.

Job Requirements• University Degree , Sadat Academy, Canadian International College, and Arab Academy for Science Technology & Maritime Transport (AASTMT)

• Bachelor degree of Commerce , Economic, accounting , business administration , statistics , banking , foreign trade , international relations , international trade , marketing , investment & finance , insurance , Actuarial science , Logistics , Political science , HR, Markets and financial Facilities, Management.

•The age of the applicant must not exceed 30 years.

•Graduation year from 2016 to 2020

• Overall grade "Good" at least

• Excellent command of PC skills

• Good Soft Skills (Communication and Presentation)

• Qena resident is a MUST as per ID

• Have never been tested by Banque Misr

ResponsibilitiesTeller:

Ensure that all transactions are aligned with latest Banque Misr policies and procedures, this includes alignment with compliance and KYC standards set forth by the bank.

Execute a variety of transactions and services which include accepting payments for different types of accounts, cashing checks, checking account balances, transferring funds.

Identify Sales Referrals

Ensure that the cash drawer is balanced with the settlement sheet and recover any shortages /overages.

Customer Service Representative:

The Personal Banker is to be considered as the branch banking subject matter expert, & therefore will be required to have an in-depth knowledge of all product & service propositions across all the Bank’s lines of business. As well as effectively servicing all customer requests, making relevant referrals and actively migrating customers to remote/electronic banking.

Microfinance Specialist:

Attract new customers and achieve the target of micro finance -projects portfolio.

Execute an accurate and good investigation for customers to assure the reputation of the client.

Evaluate clients in terms of loan value ( taking in consideration client’s work nature ) in order not to reach the default stage with the client.

Visit and advise delinquent client to pay installments and in case of non-payment, a report shall be prepared by reasons of delays and raising it to the direct supervisor.

Do new investigation regarding renewed loan to update client status whether to modify or delete any old data and add new data and review guarantor data.

Follow up with clients on a monthly basis to ensure paying outstanding installments to avoid reaching the stumble stage

Sales Specialist

Define customers’ behaviors, goals and requirements within the environment and market.

Classify customers to identify and target the appropriate sales opportunities.

Classify and Analyze products according to customers’ needs in addition to choosing the most appropriate sales method for each one.

Responsible for completing the sales process either by fulfilling the minimum documents required or by directing the customer to a specific branch within the region.

Complete and update all the necessary documents to complete banking service or sales process and follow up with the branch to ensure procedures completion

Build and strengthen relationships with customers and work on expanding the customer base and provide after sales service to ensure customer satisfaction.

Carry out sales activities and achieve target for (credit - SME’s -retail banking) products and implement sales plan to sell the Product Mix for each sales region

Attract new customers to achieve sales targets and carry out any plans or activities that support the implementation of selling bank’s products.