Reservations Sales Agents

Reservations Sales Agents are front line professionals who facilitate the promotion, sales and booking of a company’s products and services. They are employed by travel agencies, tour and transportation companies, hotel chains and vehicle rental agencies.

Responsibilities:

Provide travel information, itineraries and prices

Use selling techniques to promote packages, insurance, etc.

Handle customer complaints or concerns

Counsel clients on terms and conditions of travel e.g. cancellation policies

Book reservations and send out confirmation notices

Process payments and refunds

Knowledge, Skills and Abilities:

A secondary school diploma is preferred

Courses in computers, languages and communications are an asset

Excellent telephone manner and etiquette are required

Excellent customer service skills

Good communication skills

Detail-oriented

Experience with basic computer applications

Previous experience in marketing and sales is an asset

Ability to do thorough research

Organizational skills

Previous cash handling experience

Time management skills are an asset

Knowledge of a second language is an asset

Females only can apply

Work Location: El Mohandseen