Customer Solution Analyst For Nestle

Customer Solution Analyst

Cairo, EG

Position Snapshot

Location: Cairo, Egypt

Full-time

Position Summary

To effectively drive the Perfect Order Cycle Approach to minimize all waste and complexities in the Order to Cash flow.

A day in the life of...

• Complete and resolve all demand capture failures within defined service level agreement

• Contact customer or internal contact to resolve blocked orders within Service Level Agreement

• Align material information with customer to be able to capture orders

• Contact customer, when required, to propose mitigation actions due to Out of Stock risk and keep updated the Out of Stock Repository

• Apply the mitigation agreed with customer if related to already existing orders or Request to Order Fulfilment to setup the mitigation action for future orders

• Manage Stock Allocation issue that requires a customer contact

• Manage Delivery Creation issue in collaboration with Order Filtering and/or ICC(Interface Centre of Competence)

• Contact the customer and propose a resolution in case of Transportation issue related to Load Optimization, Carrier Selection, Appointment Scheduling and Delivery delay

• Contact the customer and propose a resolution in case of Physical Logistics(Warehouse) issue related to Warehouse Capacity and/or Pick&Pack and loading issues

• Collaborates with billing in the resolution of billing issues that requires a contact with the customer

• Provide 360 visibility on status of orders to customers and internal teams

• Collaborate with relevant specialists (in COC and Market) to determine and better understand cause of master data and pricing exceptions that cause blocks or order failure - e.g. COC O2C Master Data Specialist and COC Pricing Analyst

• Ensure regular monitoring of open orders as per steps and frequency defined in SOP Standard Operating Procedures and Standard Routines

What will make you successful

• Bachelor’s Degree in Business Administration or any related field

• 2-4 years of experience in Supply Chain

• Passion for working with customers, internally and externally

• Fluency in English & Arabic languages

• SAP experience is must

• Power BI knowledge is a plus

• Analytic endowment

• Shows a strong desire to develop trust and long-term relationships

• Proactiveness for service improvements and responsive to customer demands