Nestle Egypt Careers
Call Center Agent
Location: Cairo, Egypt
Company: Nestlé Egypt
To manage all type of customer requests and solve or assign to correct owner. This role is also responsible for telesales whilst
developing relationships with customers.
A day in the life of...
• Capture telephone demand within the service level agreement to drive efficiency in demand capture process for inbound and
• Professional and timely handling of all customer enquiries related to payment and orders by utilizing the 360 visibility tool
• Assign correct owners to customer request based on identified reasons
• Recording of customer feedback from all areas of O2C processes
• Capture Voice of Customer and external surveys to learn customer perception and expectation
• Provide basic technical solution and document requests by customer
What will make you successful
• 1 to 2 years of Customer service in similar market environment
• 1 to 2 years in Sales Customer Administration or Call Centre or Direct Sales
• Operational experience in logistic functions (optional)
• Experience working in strong team environment and able to use problem solving skills.
• Excellent written and oral communication skills.