-Respond to and resolve customer queries through multiple communications channels ( Digital & non Digital)
-Identifying and assessing customers’ needs to achieve satisfaction.
-Build sustainable relationships and trust with customer accounts through open and interactive communication
-Provide accurate, valid and complete information by using the right methods/tools
-Follow communication procedures, guidelines and policies.
-Work with internal departments to meet customer's needs
-Take the extra mile to engage customers
-Increase customer satisfaction and build loyalty through providing best customer support.
-Ability to deal with diverse backgrounds.
-Strong communication skills & phone etiquette
- Customer focused.
- Ability to articulate and simplify customer issues and solution
-Very good English language proficiency written & spoken.
- 0-1 year of experience in a customer service field.
- Solid experience in ecommerce & Customer service field.