Customer Service Representative For International Flavors & Fragrances

Customer Service Representative For International Flavors & Fragrances

وظائف خدمة عملاء القاهره, Egypt دوام كامل

شرح مهام الوظيفة

Job Description

Order Management:

Coordinate with sales team and customers to collect their forecast or sales orders on monthly /quarterly basis to update the Planning system for RM ordering.

Share the ORAC (Order Acknowledgement) or Proforma Invoice with Sales/Customer as request.

Track order-fulfillment progress and proactively communicate exceptions if needed to the management and then the customer.

Close follow up on the customer complaint to handle any issues related to return /price discrepancies.

Logistics Management

Book the container , Send FSD (Final Shipping Declaration) with the correct data as per the invoice & all customer data (shipping address -consignee -goods details) + VGM (Verified Gross Mass) to awarded freight forwarder after container loading with the correct data.

Supervise and monitor the loading activities with warehouse team & Freight Forwarder to finalize all export process.

heck the correctness of draft B/L or AWB received from the assigned freight forwarder and send confirmation to enable the freight forwarder to issue final version .

Job Requirements

How you will spend your time:

Export Documentation Management

Prepare COH (Certificate of Health) before the shipping with fulfillment all the necessary data

(Batches -Production/Expiry date -tariff code -flavor name).

Prepare COO ( Certificate of Origin ) and finalize its legalization /certification with the Government Export & Import Control Authorities and Chamber Of Commerce according to customer requirements.

Prepare all SAP document and prepare any extra requirement as per customer request.

Scan and send copies from the set of all original shipping document to the customer /sales /Agent

Create the required export documents for regular Creation Lab Samples.

Delivery Management

Ensure delivering Invoice and Packing List to be attached with the container upon loading.

Add L/C (letter of credit) details to invoice and COAs and prepare the mandatory data as per L/C details.

Manage inspection when requested by Customer and with all legalized documents.

Preparing labels for samples for NFSA/Health Authorities and follow up with Admin Team to deliver them to health office and get results.

Ensure full coordination with RM & Production planning for production availability in order to meet customer requested dispatch date.

Required Skills & Experience

Bachelor’s degree in Commerce , Engineering , Supply Chain or any relevant field.

2-4 years’ experience in a similar position, preferable in FMCG or pharmaceutical industries.

Supply Chain Management (SCM) certification(s) will be an asset.

Very Good / Excellent command of English (written and verbal).

Very Good computer skills, preferable having ICDL certificate.

Very Good Knowledge of (MS Word, Excel and PowerPoint)


you can apply through this link :

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ملخص الوظيفة

  • تاريخ النشر : منذ شهر
  • نوع الوظيفة : دوام كامل
  • المكان : القاهره, Egypt
  • النوع : اى نوع
  • أقصي موعد للتقديم : Jun 07, 2021

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