Support Engineer - Exchange Online
Provide quality support and reliable technical solutions via phone or email in order to find the best solution for technically complex problems
Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve issues.
Empower customers to find information, self-solve when they decide to and learn more about Microsoft products, services and support.
Advise customers on how to gain additional value from their Microsoft products.
Document your technical work and research to help your colleagues, improve the product, and improve the support experience
Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations
Required Skills and Knowledge
Fluency in English (any other internationally spoken language is a plus)
Problem solving and troubleshooting skills
Exceptional customer service, overall communication and technical writing skills.
Ability to actively participate in team support by proposing and implementing solutions
Deep understanding in Exchange architecture
Experience with Migrations from Exchange On-Premises to Exchange Online
Experience with Exchange 2010, 2013 and 2016
Experience with Windows Server 2012 and 2016
Design, administration and/or support experience with Exchange Online environments
Troubleshooting skills with Exchange Transport and Client Access
Troubleshooting experience with Devices syncing.
Experience with Exchange Disaster Recovery scenarios
Deep understanding of Active Directory and DNS