وظائف شركة مايكروسوفت مصر

Support Engineer - Exchange Online

Responsibilities

Provide quality support and reliable technical solutions via phone or email in order to find the best solution for technically complex problems

Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve issues.

Empower customers to find information, self-solve when they decide to and learn more about Microsoft products, services and support.

Advise customers on how to gain additional value from their Microsoft products.

Document your technical work and research to help your colleagues, improve the product, and improve the support experience

Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations

Qualifications

Required Skills and Knowledge 

Fluency in English (any other internationally spoken language is a plus) 

Problem solving and troubleshooting skills

Exceptional customer service, overall communication and technical writing skills.

Ability to actively participate in team support by proposing and implementing solutions

Technical requirements:

Deep understanding in Exchange architecture

Experience with Migrations from Exchange On-Premises to Exchange Online

Experience with Exchange 2010, 2013 and 2016

Experience with Windows Server 2012 and 2016

Design, administration and/or support experience with Exchange Online environments

Troubleshooting skills with Exchange Transport and Client Access

Troubleshooting experience with Devices syncing.

Experience with Exchange Disaster Recovery scenarios

Deep understanding of Active Directory and DNS