Consumer Governance and control Manager
شرح مهام الوظيفة
Job Purpose
Manage the monitoring process within the consumer business with regard to Control issues raised, KYC, AML, High Risk Reviews, PEP & FATCA, and other related topics, through close monitoring and follow up with branches and central consumer functions on the implementation of effective controls to manage such processes to a satisfactory level in compliance with regulatory requirements and Barclays internal Policies and Standards.
Main accountabilities and approximate time split
Governance & Control
Time Split: 50 % Proactively educate all branch staff on operational governance requirements through regular communications and conference calls.
Review results of MA / ICU / Compliance / BIA & CBE audit visits. Compile reports on findings and summarise key issues identified across the branches to be shared with the Head of Branches and Retail Director. Assist branch and operations managers to develop improvement actions, and track the progress till remediation and closure of control gaps identified. Work closely with branch banking team to properly manage the process of handling KYC, AML, High Risk Reviews, PEP & FATCA. Participate in conducting UAT on new processes and system changes. Conduct training sessions to branch staff on new regulations and system or processes changes. Align with the Operational Risk team when new or revised processes are introduced and form part of the review processes. Review the newly received governance requirements for branches and central consumer functions and recommend action plan for implementation.
Incident Reporting
Time Split: 20 % Compile statistics of all incidents raised in a particular month, conduct trend analysis and summarize for reporting to the Retail Director.
Review contents for all incidents escalated from branches with high financial implications or nature of incident, clarify any unclear issues with reporting branch manager, and summarize the actions along with a recommendation to the Retail Director on how to proceed. Compile information on potential losses for the Retail Management Committee. Communicate to branches when there are major incidents in branch network, based on information received from internal investigators or compliance officer.
Operational Procedures for Retail
Time Split: 20 % Maintain business operational procedure manuals updated, based on input from all areas within Retail. Ensure that best practice from elsewhere in the Barclays Africa is incorporated as applicable.
Participate in service improvement projects run by Customer Experience and Service Quality teams and ensure that all process changes that result from such projects are incorporates into procedure manuals.
Interface with Operations
Time Split: 10 % Analyze complaints or issues received from branches around operational performance, summarize trends and escalate to the Head of Branches Network to be included in his/her business performance discussions with Operations.
Technical skills / Competencies
Strong PC and Analytical skills Strong written and verbal communication skills Ability to network across levels Strong presentation and coaching skills Fraud prevention skills Strong internal personal-skills
Knowledge, Expertise and Experience
Extensive knowledge of operational risk and retail banking procedures, including incident management Good understanding of relevant legislation including KYC, Banking and Financial Services, Health & Safety. Thorough understanding of Barclays Retail products. Detailed understanding of KYC Policies and governance requirements. Understandings of Barclays account opening procedures. Front-line and operations experience in the branch. Fraud Prevention experience and/or formal training. Full understanding of the RCA testing process.
Primary Location
EG-City Stars Building HQ, Al Qahirah , 1 Omar Ibn El Khat
Job Type
Permanent/Regular
Posting Range
9 Oct 2017
Manage the monitoring process within the consumer business with regard to Control issues raised, KYC, AML, High Risk Reviews, PEP & FATCA, and other related topics, through close monitoring and follow up with branches and central consumer functions on the implementation of effective controls to manage such processes to a satisfactory level in compliance with regulatory requirements and Barclays internal Policies and Standards.
Main accountabilities and approximate time split
Governance & Control
Time Split: 50 % Proactively educate all branch staff on operational governance requirements through regular communications and conference calls.
Review results of MA / ICU / Compliance / BIA & CBE audit visits. Compile reports on findings and summarise key issues identified across the branches to be shared with the Head of Branches and Retail Director. Assist branch and operations managers to develop improvement actions, and track the progress till remediation and closure of control gaps identified. Work closely with branch banking team to properly manage the process of handling KYC, AML, High Risk Reviews, PEP & FATCA. Participate in conducting UAT on new processes and system changes. Conduct training sessions to branch staff on new regulations and system or processes changes. Align with the Operational Risk team when new or revised processes are introduced and form part of the review processes. Review the newly received governance requirements for branches and central consumer functions and recommend action plan for implementation.
Incident Reporting
Time Split: 20 % Compile statistics of all incidents raised in a particular month, conduct trend analysis and summarize for reporting to the Retail Director.
Review contents for all incidents escalated from branches with high financial implications or nature of incident, clarify any unclear issues with reporting branch manager, and summarize the actions along with a recommendation to the Retail Director on how to proceed. Compile information on potential losses for the Retail Management Committee. Communicate to branches when there are major incidents in branch network, based on information received from internal investigators or compliance officer.
Operational Procedures for Retail
Time Split: 20 % Maintain business operational procedure manuals updated, based on input from all areas within Retail. Ensure that best practice from elsewhere in the Barclays Africa is incorporated as applicable.
Participate in service improvement projects run by Customer Experience and Service Quality teams and ensure that all process changes that result from such projects are incorporates into procedure manuals.
Interface with Operations
Time Split: 10 % Analyze complaints or issues received from branches around operational performance, summarize trends and escalate to the Head of Branches Network to be included in his/her business performance discussions with Operations.
Technical skills / Competencies
Strong PC and Analytical skills Strong written and verbal communication skills Ability to network across levels Strong presentation and coaching skills Fraud prevention skills Strong internal personal-skills
Knowledge, Expertise and Experience
Extensive knowledge of operational risk and retail banking procedures, including incident management Good understanding of relevant legislation including KYC, Banking and Financial Services, Health & Safety. Thorough understanding of Barclays Retail products. Detailed understanding of KYC Policies and governance requirements. Understandings of Barclays account opening procedures. Front-line and operations experience in the branch. Fraud Prevention experience and/or formal training. Full understanding of the RCA testing process.
Primary Location
EG-City Stars Building HQ, Al Qahirah , 1 Omar Ibn El Khat
Job Type
Permanent/Regular
Posting Range
9 Oct 2017
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ملخص الوظيفة
- تاريخ النشر : منذ 6 سنوات
- نوع الوظيفة : دوام كامل
- المكان : Cairo, Egypt
عن الشركة
- إسم الشركة : Barclays Africa Group Limited
وظائف مشابهة
+ كل الوظائف
تاريخ النشر: منذ شهر