Customer Service Clerk Cantor

Job Purpose

To deliver exceptional retail business performance through excellent customer servicing, service cash, query resolution, operational standards, lead generation and transactional processing in a branch.

Main accountabilities and approximate time split

Business Management

45% - Undertake end to end cash and operation duties as well as managing timely cash evacuation and balancing of till, ensuring excellent customer service at the counter.

- Participate fully to ensure that branch operations manual and procedures are met in the branch.

- Identify when & where to refer customers to an appropriate area of delivery for specialist sales help or advice.

- Deliver world class customer service practices and ensure adherence to Barclays Service standards.

- Ensure that branch operations duties are carried out on a timely basis maintaining the provision of world class customer service.

- Participate fully and ensure that all operations & back office duties are met in the branch

- Provide the sales team with business referrals.

- Acting according to Barclays values and behaviors in all daily activities.

Control & Accuracy

20% - Controls and checks related to the cash & operation transactions.

- Ensure daily balancing of Tills.

- Ensure adherence to teller limit during counter hours.

Rigour

20% - Achieve operational rigor excellence in all aspects of procedures and processes undertaken to ensure a satisfactory audit.

- Ensure compliance with operational risk & rigor requirements e.g. Health & Safety standards, security of premises etc.

- Comply with all relevant Legalization e.g. KYC, banking code, service standards, fraud prevention and money laundering procedures

Team Working

10% - Working with the retail branch team to deliver exceptional business performance

- Share knowledge experience and best practice with other team members

- Provide cover for other customer service staff when required.

Self

5% - Agree performance development objectives with the Team leader / Operations Managers.

- Pursue self development to increase personal effectiveness, acknowledging strengths and areas for development in order to be able to handle higher role.

Perform any other duties as assigned from time to time.

Technical skills / Competencies

Competencies

- Well organized

- Good communication skills

- Team working

- PC skills

- Good numerical and analytical skills

- Attention to detail

- Customer focused

- Thoroughness.

- Ability to work under stress.

Knowledge, Expertise and Experience

Being able to think on one's own feet

Primary Location

EG-City Stars Building HQ, Al Qahirah , 1 Omar Ibn El Khat

Job Type

Permanent/Regular

Posting Range

8 Oct 2017