Manages the implementation of Motive's suite of products CEM, NA, HDM, CDP for various customers, in terms of all the technical aspects including feature content, delivery date and quality of the technical solution, from offer preparation through deployment activities and customer acceptance.
Plans, organizes and pilots the Customer Technical Project in the framework of the contract scope; coordinates the technical support activities involving other Nokia departments; is the customer prime interface for all the technical aspects of the solution and manages the day to day relationship with the customer. TPM works closely with the Solutions Architect to insure delivery of the solution. TPM is also an active contributor of Nokia products/solution introduction, evolution and roadmap.
Is prime interface with customer Technical Managers for all technical concerns. Understands the customers' strategy and manages his technical expectations
Identifies deliverables under his responsibility. Plans & executes these deliverables taking care of cost & milestones
Follows up KPIs of the operator's network to ensure the optimized usage of the deployed solution
Is in charge of identifying risks for both customer and Nokia
Proposes & implements risk mitigation plan
Identifies and analyses customer needs and advises them on solution / technology / products that are the best fit. Supports offer development. Provides feedback to R&D/PLM teams regarding features & performances needed
Is in charge of the coordination with new product introduction teams for first implementation applicable in their projects
Is in charge to build and manage the customer network configuration changes
Job: fALU Architecture
Primary Location: Middle East & Africa-Egypt-Egypt-Cairo