Principal Advanced Customer Support Engineer – Apps DBA
A highly experienced Senior Oracle
Applications DBA with deep technical expertise in installing, configuring,
upgrading, migrating and managing large production builds of Oracle
Applications and EBS Suite of Products. Ideally should have 6-10 years of hands-on
experience as an Apps DBA managing production environments. Strong in Oracle
Applications performance tuning and troubleshooting middleware stack
at customer site in the implementation, configuration, maintenance,
troubleshooting and Upgrade of Oracle Applications R12, Oracle MW components
(Web Logic, OID, etc. . )
with support to resolve Customers SRs.
transfer sessions both within the Oracle team and to end users.
Work closely with
the functional team and delivery leaders to provide engagements work estimates
and drive excellence in functional work.
that new services are appropriately captured and put in ACS corporate
maintains knowledge of Oracle's current and future products/solutions offerings
for the specified Supply Chain area.
experienced in the implementation, configuration, maintenance, troubleshooting
and Upgrade of Oracle Applications R12.
exposure of installation of Oracle Application R12. 1 & R12. 2 on Enterprise
Linux production environments.
in installation and managing middleware components like Oracle WebLogic server,
Conceptual knowledge of Oracle RDBMS internals, Backup & Recovery using
RMAN, performance tuning, logical and physical design of database.
working in an enterprise environment and supporting critical production
databases and applications.
in installing, configuring, upgrading and administering different versions of
experience working as an Oracle Applications DBA in 12. x versions. Solid
understanding of the product architecture and ability to analyze and solve
issues across multiple layers of the stack.
to RAC and ASM Administration.
have the ability to upgrade and migrate databases from one platform to another
using various tools like Oracle Data Pump, RMAN and TTS/XTTX and execute
migrations using such tools.
experience with Oracle Enterprise Manager.
be familiar with day-to-day operations such as monitoring, performance tuning
and making recommendations after generating AWR and ADDR reports.
memory related errors with Oracle 12c and Patching with RAC and Non RAC.
support for Oracle database environments that include problem identification,
reporting, tracking, analysis, and resolution.
shell scripting knowledge.
knowledge of PL/SQL.
Experience in working with Oracle Applications &
Databases running on Oracle Cloud platform.
in migrating on premise databases to Oracle Cloud.
software networking skills.
Strong English written/verbal communications
Self-motivated individual who works well in a team
Willingness to work in shifts & weekends as
Willingness to travel in the region (MEA) and work
out of client locations.
Willingness to provide on-call support on a 24/7
basis when needed.
Experience in working as part of Global/ Matrixed/
Self-driven, ability to work under minimal
Excellent Analytical skills.
6 years of overall experience in relevant technical roles.
Detailed Description and Job Requirements
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.
Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction. Both a Bachelor
s and Master
s degree in Computer Science, Engineering or equivalent experience 8 years related experience prior to taking this position. In addition, experience with Oracle