Call Center in Cairo Airport

Ensure that all customer interaction begins with the standard service greeting to maintain service quality standard and provide daily service indicator report, also obtain a satisfaction confirmation and customers’ suggestions for better service before leaving the branch.
Refer products based on customer potential when possible and maintain good relation with customers while working on increasing the customers’ base through getting NTB referrals from the walk in customers.
Migration of customers to alternative channels and managing the customer traffic in the lobby to reduce customer load on the Tellers area
Refer customers with outdated information to the concerned party to ensure updated customers info
Managing the queuing system by understanding and resolving (when possible) Customers inquiries and requests to achieve customer satisfaction