Travel Consultant/ Senior Travel Consultant ( Emergency Team)

Travel Consultant/ Senior Travel Consultant ( Emergency Team)

Ticket Agent Jobs Cairo, EG, Egypt Full Time

Job Description

Primary Responsibility #1 Travel Consultancy

To gain a thorough understanding of customers’ business needs

To make suggestions and assist with itinerary planning

To provide the best possible prices and advise the most suitable product(s)

To suggest the products of preferred partners and suppliers and increase hotel sales.

Adhere to and comply with customer Travel Policy

Primary Responsibility #2 Customer Care

Provide the highest level of customer care at all times

Act with courtesy, speed and efficiency to build positive customer relationships

To be aware of any problems or risks and identify these immediately to the office Supervisor / Manager so that corrective action is taken

Provide confirmations via CWT Itinerary

Primary Responsibility #3 Traveler & Transaction Services

To be aware of and adhere to Company procedures, policies, standards and best practices

To make domestic and international travel arrangements, which include: air, hotel, rail, ground transportation and other travel related travel logistics

To use standard booking systems within the location – use of CWT PNR Express (Amadeus offices)

To ensure all bookings are queued to Aqua for quality checks

To Attend and participate in all appropriate product training to ensure the best possible advice is given to our customers

To ensure that telephones, faxes and emails are responded to within the times set in the Location/Client Service Level Agreement

To optimize usage of CRS/Supplier websites for airline and general information in order to limit calls to Airlines’ support

To optimize usage of HARP for all hotel bookings

To insert all data necessary for management reports and accounting functions.

To maintain security of passwords and confidentiality of Company and Customer information

Correctly log emergency calls received by customers

To Effectively Utilize The Following CWT Products

CWT Meet & Greet booking tool

CWT VISA website

CWT Portrait and / or CWT Webpages profiles

Primary Responsibility #4 Colleagues

To maintain a good working relationship with other team members and ensure a good working relationship within the location and with other areas within the Company

To assist other team members whenever necessary

Primary Responsibility #4 Colleagues

To follow administration procedures according to Company standards

Efficient use of CRS queues and Scripts to ensure timely distribution of travel documents

To inset CRS remarks for bookings made

To conform to PCI standards

Primary Location

EG-EG-Cairo

Work from home

No

Employment type

Standard

Job Family

Travel Counselor

Scope

Country

Travel

No

Shift

Day Job

Organization

Traveler Services

Job Posting

May 11, 2017

Technical skills

Languages Good command of the English language: Intermediate level (reading / writing and speaking)

Presentation Skills Not Required

Computer knowledge Working knowledge of Microsoft Word, effective Internet browsing, Microsoft office outlook

Specific skills Good interpersonal skills

Education/Experience

Education College degree

Experience : 1-2 years of experience in the same field

you can apply through this link :

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Job Summary

  • Date Posted : 6 years ago
  • Job Type : Full Time
  • Location : Cairo, EG, Egypt

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