Provide technical and consultative support to EMC Field Sales, and Presales on specific solutions for the full range of EMC products and services. The SE Analyst is expected to receive, organize and fulfill requests as well as support the field SE's and Account Managers throughout the sales cycle. In this role, SE Analysts will need strong analytical skills, excellent communication skills, aptitude for understanding objectives and the ability to ask good questions to provide comprehensive support to the field.
Deliver all services to the field within defined SLAs and Quality measurements.
Logging of requests via the SFDC Case system in order to provide accurate tracking of cases around various Sales and Presales requests
Escalation of problems when appropriate to Team Leader and GBS Manager
Knowledgeable of EMC services, solutions, and products to the Presales Field Inquiry topics include the features, functions, compliance, usage, configuration, and support of EMC products, solutions, services and tools and utilities.
Development of a wide range of technical hardware/software quotations and configurations, including full product specifications and pricing. May provide alternative configs and recommendations to the SE.
Create before and after technical drawings of customer environments, requiring EMC specific product knowledge.
Responsible for RPQ Case Management and managing the relationship with Engineering
Interpret customer request and upload data from a customer's systems (server, file service, database application, or catalog) to analytical tools to create customized analysis of potential solutions for SEs to present to the customer.
When you choose EMC, you join a diverse world of innovative thought leaders. At our core is a commitment to workplace diversity, the sustainability of our planet, and community corporate involvement. We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities-all to create a compelling and rewarding work environment.
Critical Hiring Criteria:
Proficiency in hardware, software and/or operating systems environments.
Customer Service skill.
Detailed product knowledge.
Time management skills.
French/German/Spanish or Italian in addition to English