Mgr 2, Delivery Specialist

Job Description:

• Business oriented (Forecast, Capacity alignment, Utilization

• Responsible of achieving quarterly revenue target and

• hours target based on company’s strategy

• Big escalations handling beside the team leads

• Still responsible of the PMs as he/she is the RDC region lead

• Interacts with team on a regular basis

• Responsible for retaining high potential talent

• Monitors Team lead’s performance and provides ongoing

• feedback to them

• Responsible of establishing team goals and ensuring goals

• are met.

• Facilitates each individual's development by and not limited to- enabling employees to participate in one-on-one, on-

• the-job, classroom, and computer-based trainings

• Responsible of recruiting, hiring, and onboarding new employees

• Monitors the Development of score cards and performance indicators to review PMs Performance per quarter

• Conduct performance appraisals for the team leads, rate their performance and handle promotions & raises for team members

• Acts as the primary conduit for organizational and corporate communication

• Ensures team is aware of ongoing initiatives or upcoming changes by holding regular team meetings and answers questions

• Maintains level of readiness to support delivery of customer engagements (skilled/trained workforce, strong partner relations)

• Monitoring of the quality of deliverables and proactively taking corrective actions if and when needed

• Monitoring of the quality of operations through measurable KPIs and proactively taking corrective actions if and when needed

• Accountable for their team's forecasted billable targets

• Engages on resource management related tasks whenever needed to ensure high effectiveness and optimization of resources' utilization

• Proactively spots opportunities for growth and development and takes the right measures/actions accordingly including introducing new ideas, policies and procedures

EMC Values:

When you choose our company, you join a diverse world of innovative thought leaders. At our core is a commitment to workplace diversity, the sustainability of our planet, and community corporate involvement. We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities-all to create a compelling and rewarding work environment.

Critical Hiring Criteria:

• Previous project management experience

• Customer and business focused

• Proactivity in ownership till delivery, as well as following up

• People management skills

• escalation management skills

• Team player

• Walks the talk and leads by example

• Ability and passion to actively listen, coach as well as direct and manage when needed

• Ability to lead, motivate and inspire people

• Stakeholders management, communications, and conflict management skills

• Very good presentation skills

• Attention to details

• Ability to influence others to achieve results

• Demonstrated passion, perseverance, and dedication

• Possesses strong product/technology/industry knowledge

• Ability and desire to get their hand dirty whenever needed, jumping-in on complex escalated Project management matters, in addition to being billable within a relatively small percentage of their time

• Typically requires 9+ years of professional experience in a technical field –data storage technology is preferred- including 2-3 years of people management experience

• Fluency in English is a must, other languages are preferred to have

• Education Required: Bachelors (Technical Major)

Functional Area(s):

Information Technology

Business:

EMC Corporate

Business Unit:

200 - STORAGE CORPORATE

Location:

Egypt - Cairo

AutoReqId:

186356BR