Customer Service Engineer - Siemens Healthineers - Cairo office

What are my responsibilities?

Perform installations, start-ups, maintenance, repairs and updates of all products within his/her area of expertise and assisting with other products under supervision.Communicating and accept all operative advices from the Customer Care Center.

Supporting the SERVOR Service process and ensure optimal performance in all process activities related to within his/her area of responsibility.Escalate incidents according to the defined parameters and inform The Customer care Center on all escalation issues.Inform Uptime Service Center on all escalation issuesReport any customer complaints with proper documentation to the CCCEnsure the proper use of tool & test equipment and report the usage on any related service report. Maintain highest customer satisfaction, in particular within the framework of Siemens Healthcare, Customer ServicesEnsure all responsibilities and jobs must be performed as cost-effectively as possible, taking profitability into account.

What do I need to qualify for this job?

Engineering degree or equivalent Technical qualification from reputable university / collegeMin 2 years’ experience in a similar job.Preferable to work for international companies.Excellent communication skillsCustomer orientation and quality driveVery good level of English

What else do I need to know?

Siemens Healthineers is dedicated to quality, equality, and valuing diversity and we welcome applications that reflect the diversity of the communities within which we work. People with disabilities will be preferred in case of equal qualification. Please find more information at www.healthcare.siemens.com/

How do I apply?

We are looking forward to receiving your on-line application. Please note: only complete application documents, including diplomas, certificates of employment or letter of recommendation respectively can be considered in the selection process.

Requisition ID: 273019

Organization: Siemens Healthineers

Career Level: Recent Graduate

Full time only