The Service Manager plans, prepares, and manages projects from beginning to end in order to maximize productivity and meet customer requirements. The Service Manager manages project cost and productivity to ensure operating plans are met according to schedule.
The Service Manager serves as the primary customer interface.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Plan, prepare, and manage projects from beginning to end by reviewing project requirements, setting up projects and mapping POs, and managing project cost and execution
Serve as the primary customer interface and communicate with the Customer Service Manager, CSE, and CPM
Review and verify the forecast to maximize utilization and meet catalog targets
Review contracts and negotiate terms and conditions
Communicate with Field Service Coordinators, Resource Managers, EHS Managers, and Staff Project Managers to update the job status and ensure project success on a daily basis
Lead daily project execution status calls, Day 2 calls, and OEL Day 2 spot check calls to maintain project accountability
Conduct S-Curve analysis to maximize productivity
Analyze and report project close out metrics to determine proximity to operating plan targets
Review revenue pacing & billing and approve supplier invoices
Manage PO limit reports, placed employees without POs, unbilled shipments, accounts receivable, and credit card aging to remain within cost targets
Lead shift handover review sessions to improve the effectiveness of future projects
Implement corrective actions based upon Safety Observations, Advanced Communication Notifications, and Root Cause Analyses
Interview candidates and assess job qualifications to assist with the recruitment and hiring processes
Reward and recognize strong performance on the job site
Perform other duties as assignedKNOWLEDGE, SKILLS AND ABILITIES: Required to have extensive experience in AERO DERIVATIVE GAS TURBINE, installation, Operations & Maintenance.
Excellent customer service and interpersonal skills
Proficient in project management
Ability to solve complex problems
Excellent communication skills
Ability to perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time sensitive deadlinesEDUCATION and/or EXPERIENCE:Bachelor’s degree or equivalent in related field with minimum 5-7 years project management experience; experience in power generation or technical industry can be substituted for degree and/or project management experience.