Performanalysis and troubleshooting of queries using RDBMS toolsets; provideperformance improvement recommendations
Provideoperational patching and support 7x24 for customer's on the service
On-call7x24, remote and onsite, support will be required.
Bachelor’s Degree in Information Technology or
Computer Science or equivalent work experience
Experience in multi-tier architecture
High-level skills in database
development/management software and general computer programming and
demonstrated experience in database analysis, scoping, data and process
6 years of work experience with production
Fundamental understanding of computer
networking, systems and database technologies.
Ability to handle multiple tasks
Excellent communications skills. (English required, Spanish Language a plus)
Oracle certifications are a plus
Experience with OEM, Grid control, RMAN and tape
This position requires excellent verbal and written
communication skills, strong customer service focus, and ability work in a team
as well as independently, ability to learn on the fly, ability to follow
procedures, and ability to suggest improvements to existing procedures as appropriate.
OracleDatabase Administration versions 11g through current (multiple hardwareplatforms)
OracleRAC, CRS, Data Guard experiencerequired
Oracleinstallation, patch and upgrade within production environments.
UNIXadministrative experience (Oracle Enterprise Linux, Red Hat Linux, Solaris,HP-UX, AIX a plus) is desirable.
OracleEnterprise Linux, Solaris, AIX, HPUX support would be a plus
OracleEnterprise Manager knowledge required
ProjectManagement skills – involved as a participant but may lead some projectslike patching.
Candidatesmust be highly motivated, must have initiative, team-oriented, and able to meet theaggressive schedules required in a fast moving environment
Documentationskills for Incident, Change and Problem management required.
AnyOracle certifications a plus
Candidate will be responsible for
delivering Cloud database administration and engineering system services to
customers within the Oracle Cloud Operation Management Portal. The candidate will also be responsible for
interacting with customer counterparts on a regular basis and serving as the
technology expert on the customer’s behalf.
This service is delivered via remote support and the candidate should be
able to work in an independent environment while interacting with other team
no formal dress code for this position; however the candidate will be required
to follow customer dress codes in the event that they will be asked to travel
to the customer site.
be required for training or as needed at the customer’s request. The candidate should have a valid driver’s
license and a passport for the ability to travel upon request.
The candidate should expect to have to work overtime on a
regular basis; this would be dependent on the customer's project workload
assigned. Work shift would be flexible.
Support of customer’s including 7x24 coverage. Weekend work required.
Detailed Description and Job Requirements
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Senior Systems Engineer, you will interface with the customer
s IT staff on a regular basis. Either at the client
s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.
Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. A Bachelor
s degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience. Experience with Oracle
s core products, applications, and tools is important.