RSA, is the premier provider of security, risk and compliance management solutions for business acceleration. RSA helps the world's leading organizations solve their most complex and sensitive security challenges. These challenges include managing organizational risk, safeguarding mobile access and collaboration, proving compliance, and securing virtual and cloud environments. Combining business-critical controls in identity assurance, encryption and key management, SIEM, data loss prevention, continuous network monitoring, and fraud protection with industry leading eGRC capabilities and robust consulting services, RSA brings visibility and trust to millions of user identities, the transactions that they perform and the data that is generated.
Job Description GENERAL SUMMARY Applies general systems level technical expertise to standard to moderately complex systems level customer issues. Customer issues may be received by Support Centers through automated dial-homes, voice initiated technical calls from EMC Cu SKILLS Ability to work in a high-pressure environment. Customer Service skill. Troubleshooting skills. Interpersonal skills. Presentation skills. One or more of the below skills are highly required: Good knowledge of security fundamentals. Working knowledge of Linux based servers, network protocols and web-based applications. SQL Query Language Active Directory Administration knowledge API/SDK experience Knowledge of Networking, Architecture & Administration 1 Bachelors in IT, Communications or Computer Science(Technical) Experience Required: Fresh Grads are welcomed Physical Requirements: No Our Values When you choose our company, you join a diverse world of innovative thought leaders. At our core is a commitment to workplace diversity, the sustainability of our planet, and community corporate involvement. We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities-all to create a compelling and rewarding work environment.
Business Unit 400 - SECURITY Job Code 403085 Tech Support Engineer II Function Customer Service & Support Business RSA Region EMEA Job Function: Customer Service & Support