Travel Consultant / Senior Travel Consultant
Job Description
Primary Responsibility #1 Travel Consultancy
To gain a thorough understanding of customers’ business needs
To make suggestions and assist with itinerary planning
To provide the best possible prices and advise the most suitable product(s)
To suggest the products of preferred partners and suppliers and increase hotel sales.
Adhere to and comply with customer Travel Policy
Primary Responsibility #2 Customer Care
Provide the highest level of customer care at all times
Act with courtesy, speed and efficiency to build positive customer relationships
To be aware of any problems or risks and identify these immediately to the office Supervisor / Manager so that corrective action is taken
Provide confirmations via CWT Itinerary
Primary Responsibility #3 Traveler & Transaction Services
To be aware of and adhere to Company procedures, policies, standards and best practices
To make domestic and international travel arrangements, which include: air, hotel, rail, ground transportation and other travel related travel logistics
To use standard booking systems within the location – use of CWT PNR Express (Amadeus offices)
To ensure all bookings are queued to Aqua for quality checks
To Attend and participate in all appropriate product training to ensure the best possible advice is given to our customers
To ensure that telephones, faxes and emails are responded to within the times set in the Location/Client Service Level Agreement
To optimize usage of CRS/Supplier websites for airline and general information in order to limit calls to Airlines’ support
To optimize usage of HARP for all hotel bookings
To insert all data necessary for management reports and accounting functions.
To maintain security of passwords and confidentiality of Company and Customer information
Correctly log emergency calls received by customers
To Effectively Utilize The Following CWT Products
CWT Meet & Greet booking tool
CWT VISA website
CWT Portrait and / or CWT Webpages profiles
Primary Responsibility #4 Colleagues
To maintain a good working relationship with other team members and ensure a good working relationship within the location and with other areas within the Company
To assist other team members whenever necessary
Primary Responsibility #4 Colleagues
To follow administration procedures according to Company standards
Efficient use of CRS queues and Scripts to ensure timely distribution of travel documents
To inset CRS remarks for bookings made
To conform to PCI standards
Primary Location
EG-EG-Cairo
Work from home
No
Employment type
Standard
Job Family
Travel Counselor
Scope
Country
Travel
No
Shift
Day Job
Organization
Traveler Services
Job Posting
Aug 16, 2017
Languages Very good command of the English language: Intermediate level (reading / writing and speaking)
Computer knowledge Working knowledge of Microsoft Word, effective Internet browsing, Microsoft office outlook
Specific skills Good interpersonal skills
Education/Experience
Education College degree
Experience :1-2 years in the same field
To gain a thorough understanding of customers’ business needs
To make suggestions and assist with itinerary planning
To provide the best possible prices and advise the most suitable product(s)
To suggest the products of preferred partners and suppliers and increase hotel sales.
Adhere to and comply with customer Travel Policy
Primary Responsibility #2 Customer Care
Provide the highest level of customer care at all times
Act with courtesy, speed and efficiency to build positive customer relationships
To be aware of any problems or risks and identify these immediately to the office Supervisor / Manager so that corrective action is taken
Provide confirmations via CWT Itinerary
Primary Responsibility #3 Traveler & Transaction Services
To be aware of and adhere to Company procedures, policies, standards and best practices
To make domestic and international travel arrangements, which include: air, hotel, rail, ground transportation and other travel related travel logistics
To use standard booking systems within the location – use of CWT PNR Express (Amadeus offices)
To ensure all bookings are queued to Aqua for quality checks
To Attend and participate in all appropriate product training to ensure the best possible advice is given to our customers
To ensure that telephones, faxes and emails are responded to within the times set in the Location/Client Service Level Agreement
To optimize usage of CRS/Supplier websites for airline and general information in order to limit calls to Airlines’ support
To optimize usage of HARP for all hotel bookings
To insert all data necessary for management reports and accounting functions.
To maintain security of passwords and confidentiality of Company and Customer information
Correctly log emergency calls received by customers
To Effectively Utilize The Following CWT Products
CWT Meet & Greet booking tool
CWT VISA website
CWT Portrait and / or CWT Webpages profiles
Primary Responsibility #4 Colleagues
To maintain a good working relationship with other team members and ensure a good working relationship within the location and with other areas within the Company
To assist other team members whenever necessary
Primary Responsibility #4 Colleagues
To follow administration procedures according to Company standards
Efficient use of CRS queues and Scripts to ensure timely distribution of travel documents
To inset CRS remarks for bookings made
To conform to PCI standards
Primary Location
EG-EG-Cairo
Work from home
No
Employment type
Standard
Job Family
Travel Counselor
Scope
Country
Travel
No
Shift
Day Job
Organization
Traveler Services
Job Posting
Aug 16, 2017
Languages Very good command of the English language: Intermediate level (reading / writing and speaking)
Computer knowledge Working knowledge of Microsoft Word, effective Internet browsing, Microsoft office outlook
Specific skills Good interpersonal skills
Education/Experience
Education College degree
Experience :1-2 years in the same field
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Job Summary
- Date Posted : 6 years ago
- Job Type : Full Time
- Location : Cairo, EG, Egypt
About company
- Company Name : Carlson Wagonlit Travel
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