Customer Delivery Manager Teleom Egypt

Main Responsibility Area

manages large project teams effectively. Acts as primary project

interface to the customer ensuring good customer satisfaction and

developing the customer relationship. Shares project experience and

best practices, knowledge of project management processes, tasks

and tools with other project managers. Plans and manages internal

and external resources. Is responsible for internal and external

project reporting. Represents the customer's requirements back to

NSN/account team to anticipate new business opportunities.

Job Description

Primary customer interface for contract execution.

Provides direct line management for the SBMs (when the SBMs

are assigned to the COM for more than 12 months)

Serves as one-stop-shop for the CT head / AM for services with

focus on operational performance

Owns delivery and execution quality, risk and scope management,

and supports pre-sales on small / normal cases, and triggering new

opportunities (identify customer business challenges, up-selling,

claims for out of scope deliveries, etc.)

Handles project and service related customer satisfaction;

Customizes and implements services delivery strategy in the CT

according to the SBU and CT strategy / business plans;

Ensures contract execution performance (KPIs, cost, timelines,

revenue recognition, project assets) – i.e., responsible for the project

GS P&L

Coordinates all delivery/execution business in the CT

Implements unified operational processes (including Service

Delivery Management practices)

Ensures implementation of NSN project management practices to

fulfill Customer requirements.

Owns customer relationship management in the area of services,

delivery and performance

Make certain projects comply with the quality guidelines and

requirements of the CT

Aligns services resources and costs to current (running projects

per approved CBLs) and future CT business requirements together

with CT and SBU

Plans/communicates accurate figures for CT LE (Nelle and SAP)

Identifies/communicates services capability transfer needs to the

MU-RMs of SBUs

Supports the CT for any cash collection issues related services

Serves as the Delivery project owner in the Tricorn model

Owns with logistics equipment ordering and supply to meet

contract delivery milestones

Leads within GS the up sell (e.g., existing project, existing

equipment, existing services) and small cases during execution

Day to day execution

Up selling during contract execution - for cases < ~ € 300K

PRS accuracy and alignment to project milestones / customer

acceptances - ensure accuracy of the financials

Management of Services Demand Planning process for a clear

visibility of resource needs and allocations

Agreement with SR on financial target settings, reviews/deviation

approvals

Support of audits / improvement action plans initiated by SBLs/

SR

[Support] Owns contract/claim management together with

CTH/AM and ensure visibility in the organization

Use quality assurance to manage contract KPIs defined for the

project

Coordinates [Support] logistics and ensure visibility on delivery

and cost

Drive actions and statuses for the projects from the SBL PMs.

Implement GM turnaround /specific program practices initiated.

[not only by SBLs – e.g. CO/GS/etc.]

Ownership of customer oriented ORMs. CDMs are responsible for

operational / financials reviews with the SR/Region/CT as needed

Execute the selection/development of Subcontractors per SBL

plans

Sign off costing at G4/align with SR

Management of PTA process/changes in alignment with SBLs/SR

Execution of the PTA handover process with the CT head / sales

team.

experience 10 years+, Mobile Networks, Large Rollout, FTK experience

Site Acquisition exposure,

Job

fNokia Program and Project Management - BM

Primary Location

Middle East & Africa-Egypt-Egypt-Cairo