Main accountabilities and approximate time split Accountability: Business Activities Delivering Operational, Service and Sales Excellence Time Split: 80% Work as focal point with different unit.
Handling daily customer complaint and request Insure processing of day to day activity with no delay Insure accuracy of the customer complaint and request processing Comply with operational risk and rigour standards in respect of protecting people, customers, assets and the organisation. Insure complaince with Visa rules and regulations. Achieve individual operational performance targets and support the achievement of team targets. Action any complaints received in accordance with procedures. Executing internal transfer requests presented by email from staff located in remote areas Coordinate and prepare for internal and external audits. Insure abiding to health and safety and sourcing policies. Maintain daily, weekly and monthly operational reports reflecting all activities and present it to line manager. Insure raising any risk may be faced in the day to day activity to line manager and abiding to operation risk management policy. Insure handling external vendors in line with Barclay’s rules and regulations.
Accountability: People Activities Teamwork Time Split: 15% Work closely with team members as one team to deliver excellent performance.
Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required. Provide cover for other team members as required. Support and adopt the implementation of change initiatives. Be accountable to build a good relationship with other team members with high dedication.
Accountability: Self Time Split: 5% Agree performance development objectives with the team leader.
Pursue self-development to increase personal effectiveness, acknowledging strengths and areas for development. Insure increasing own productivity on half annual basis by 15%.
Technical skills / Competencies Good communication skills Good interpersonal and relationship skills Good personal organization skills Basic problem solving Good numeric skills PC skills Team working Understanding in process management. Aware of analytical skills. Aware of leveraging technology. Understanding in Operational Risk (OR).
Knowledge, Expertise and Experience Essential Knowledge, Qualifications/ Experience: An understanding of the team performance objectives – service level agreements with service providers. Good experience of cards system. Good knowledge of the cards. Awareness of operations goals and objectives. Fair awareness of Retail and direct sales teams cards targets.
Preferred Basic knowledge of banking/ financial industry. Basic awareness of the external environment in which the bank operates. Relevant post graduate studies Ability to generate needed MI to support the business Manual dexterity relating to keyboarding activity Will be required to work flexibly across a range of processes and activities at a similar level. Accuracy & speed Ability to organize & have a sense of prioritization Excellent communication skills.
Primary Location EG-City Stars Building HQ, Al Qahirah , 1 Omar Ibn El Khat Job Type Permanent/Regular Posting Range 22 Aug 2017