وظائف اخصائى تكنولوجيا المعلومات بشركة Transmar

IT TECHNICAL SUPPORT/HELP DESK SPECIALIST

We are hiring at Transmar !

Job Title: IT Technical Support/Help Desk Specialist
Job Type: Full-time – Immediate Hire
Department: IT
Work Location: New Cairo, Egypt

Job Purpose:
Administrate and maintain the company’s internal networks and all technical issues related to all user’s computers.

Responsibilities:
System & Security:
· Set a backup plan for all users’ data and all systems data regularly
· Search for the most updated releases to maintain up-to –date software & data file security
· Participate in the implementation of new systems when required
· Monitor and report system performance for all internal clients.
· Responsible for company’s surveillance system monitoring and maintenance on a weekly basis.
IT Hardware:
· Manage IT hardware assets and accessories procurement upon request
· Participate in the installation and upgrading of all software, hardware, cabling, terminals, and networking to meet users’ needs.
Customer Service:
· Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware through standard help desk procedures upon request
· Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
· Follow up with Employees to ensure issue has been resolved.
· Run a preventive maintenance plan for all computer users.
· Track and route problems, requests, and document resolutions in FAQs knowledgebase.
· Educate employees on all company practices related to cyber security through the awareness sessions done quarterly or as agreed with Dept. Head

Education and Experience:
· 3-5 years of experience in the IT field in similar position
· Bachelor’s Degree in engineering, Computer Science, etc.

Required Skills:
· Network Plus certificate
· MS SQL knowledge is a plus
· Knowledge of MS Office, with a particular focus on MS Excel
· Network Fundamentals
· Windows Servers 2008 or later versions and clients (MS Windows 8 and later versions)
· Active Directory
· Surveillance systems (DVR – Cameras – Access Doors) • MS Services -Networks – MCSE (Microsoft Certified System Engineer), Cyber Security

Why to join us?
Competitive financial package
Flexibility, trust, and full autonomy
Visionary, respectful, and collaborative management style
Employee recognition, engagement, and milestones celebration
Caring work environment and approachable management