Key tasks Oversee the Housekeeping operations, including the Laundry and the Internal Communication Center, ensuring that the hotel standards and procedures are fully known and followed. To ensure that all the rooms are prepared and inspected as per standards and according to guest requests and needs, including the Turn Down service. To ensure that the flower decorations in the rooms and public areas are always maintained as per the required standards. To ensure the up keeping of all the front of the house, including the hotel entrance. To ensure the up keeping of all the designated back of the house areas. To check regularly the night shift for cleaning. To ensure appropriate stock level for the smooth run of the Housekeeping and to approve requisitions accordingly. To ensure that the inventories of linen, uniforms and other applicable items are done and recorded as scheduled. To supervise the Pest Control service as per established areas and schedules. To implement housekeeping related HACCP procedures. To be involved in sustainable development and to apply energy and waste management. To supervise cost control and to suggest saving programs. To ensure all linen and uniform management and handling procedures are respected. To implement Focus and other financial procedures. To supervise and control Lost and Found, maintain records and mail packages to clients. To be aware of all VIPs visiting or staying in the hotel. To personally inspect VIP rooms. To make regular room and public area inspections. To follow up on the Out of Order and Out of service rooms. To ensure a close co-ordination with the Front Office, Engineering, Food and Beverage as well as the Guest Relation regarding usual and unusual guest requests. To review the Night Audit reports related to the Housekeeping. To offer assistance at any time in the operations and to monitor, highlight and suggest improvements on any dysfunction. To ensure a proper coverage and supervision of the Housekeeping sections at all times. To set performance targets for all associates and constantly monitor and increase staff productivity. To ensure and perform a proper use of all the equipment and property management system, to have a perfect knowledge of the set ups. To ensure the strict control of room keys and section keys. To implement and follow up daily check lists. To respect schedules, terms and deadlines as agreed with the Management. To ensure that all team members are aware of the outlet timings and promote the internal activities and events. To ensure that all team members are updated with the latest administrative, organizational, operational or other changes and news. To conduct a daily line up briefing with the Housekeeping supervisors to recapitulate tasks and activity. To fulfill administrative responsibilities and monitoring activities. To replace her whenever needed. To ensure the Accor loyalty programs are promoted and to build strong and long-term relationships with the guests. To be an ambassador of the Housekeeping and of the hotel, in and outside the work place. His/Her personal appearance and behavior well at all times, be geared on representing the hotel in the best possible way. To ensure that all guests enjoy their stay being offered the finest personal service. To escort the guests rather than pointing out directions. To ensure that the privacy of the guests and the confidentiality of the information is respected. To act as a representative of the Management when dealing with guest complaints or if a member of the Housekeeping team is facing difficulties that she/ he cannot solve on her/ his own. To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it. To be fully aware of and to report all guest comments or complaints. To ensure that Guest History records are accurately followed-up. To ensure a proper use of the telephone etiquette as per Sofitel standards. To interview potential candidates and to assist in new employees integration in liaison with the HR Department. To create an atmosphere of high morale and a happy working relationship among the staff. To conduct staff evaluations and surveys. To develop staff motivation and performance through action plans. To be involved in staff retention and satisfaction. To ensure trainings and regular “refresher” courses are conducted and attended as scheduled. Creating heart touching moments for our guests in collaboration with all departments. To manage the department as a professional, efficient and flexible service ensuring maximum guest satisfaction consistent with Sofitel Cairo El Gezirah’s Housekeeping Standards, through planning, organizing, directing and controlling the Housekeeping operation and administration.
Sofitel and its Ambassadors The Sofitel brand is based on three core values guaranteed by each employee every day: A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.
Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance, they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.