وظائف خدمة عملاء بالشركة الوطنية المصرية للتطوير والتنمية الصناعية

Manage Online Orders & Daily Operations
· Planning and monitoring inbound and outgoing deliveries.
· Supervising logistics, warehouse, and transportation.
· Collate finance related data (stock levels, stock take, budgets, unit economics, etc…) and disseminate to related team to enable the completion of related tasks.
· Ensuring all operations adhere to laws, guidelines, and ISO requirements.

Customer Orders Services
· Ensure that team responds to customer orders queries in line with standards set and agreed response times.
· Explore local expectations of customer orders service and service provided by competitors and tailor responses accordingly minimizing losses and maximizing revenue.
· Compile statistics relating to customer orders service performance and produce a variety of reports to analyze data and identify key areas where improvement is required.
· Collate useful qualitative feedback from customer orders and share with other managers to assist in product development and adoption of improved practices.
· Responding to any issues or complaints.