Services Renewal Representative II

Services Renewal Representative II

Preferred Qualifications

RESPONSIBILITIES:

• Willbe responsible for Selling Support Contract for both Hardware &Software (Small and Medium Accounts)

• Thecandidate will be covering Middle East and Africa as main countries &will give support to other French speaking African Countries.

• PerformingQuality Assurance on regional Support renewals business

• ProducingManagement reports on regional Support Renewals business

• MaintainGood relations between Oracle & its customers

• Eventuallymaintaining the regional approval function

• Candidatewill be primed and prepared to fill in for Support Renewal Rep role. Byattending training, and meetings to understand the business to eventuallyfill in for gaps or work overflow needed. Maintaining Support renewalrevenue in the designated Accounts

• Presentingquotations to clients and manage them through the approval process

• MaintainingSupport Renewal forecasts and Oracle Service Contracts system (OKS)

• Buildingand maintaining relationships with decision makers in the designatedAccounts

• Executingsales activities (e.g. presentations)Negotiating and commercial managementof designated Accounts

• Managingthe bid process through to closure Ensuring client issues are escalated tothe relevant parties within Oracle Working with designated Partnerorganizations on specific opportunities

ACCOUNTABILITIES:

• Workclosely with Renewal Reps in the team

• Buildand maintain relationships within Support and across Lines of Business toensure resources are made available as and when required write approvalrequests, where necessary, in compliance with Oracle standards.

• Obtainappropriate management approvals.

• Ensurethe contracts are legally compliant and commercially viable

• Maintainaccurate records of all sales activities and key contacts in the Account

• Produceregular and accurate forecasts as requested by the Support Sales ManagerEnsure OKS is updated frequently

• Maintaina breadth of knowledge of Oracle’s products and Services

• Operatein line with Oracle’s business processes and procedures

COMPETENCIES:

• CredibilityAttention to detail Decision Making

• PersonalDrive Results orientation

• Influencingand negotiating Customer Focus

• Buildingeffective relationships

• Effectivewritten and oral communication in business French

• Arabicspeakers essential

• BusinessAcumen

• Organizationalsensitivity and awareness

PROFESSIONAL COMPETENCIES:

• Minimum3-5 Years experience in IT Market

• Englishand French Languages are a must

• Abilityto work under pressure

• Excel,Financial tools competency

• OracleSupport Market knowledge

Knowledge of sales cycle

and process

As part of the Oracle employment process, candidates will be required to

complete a pre-employment screening process, prior to an offer being made. This

will involve identity and employment verification, salary verification,

professional references, education verification and professional qualifications

and memberships (if applicable)

Detailed Description and Job Requirements

Drive the renewal of Oracle

• s contracts to existing customers.

Responsible for timely renewals for small to medium-sized customers in assigned territory. Educate customers on business practices and any associated contractual implications. Ensure customer awareness and understanding of applicable elements of Oracle

• s portfolio. Meet productivity expectations on outbound calls for renewals. Manage exceptions for customers with issues that may delay or inhibit renewals. Identify and transfer leads to sales representatives for top-tier opportunities. Accurately forecast business targets and opportunities in territory.

2-5 years experience in sales or related area. Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures.

Job: Sales

Location: EG-EG,Egypt-Cairo

Job Type: Regular Employee Hire

Organization: Oracle