وظائف اخصائى تكنولوجيا المعلومات بشركة seera
Job Description
IT SERVICE DESK
International Travel Agency at almohandseen is hiring IT Service Desk with very attractive package 
Job Description
-Provides IT help desk L1 service to the affected stakeholder to ensure a first-hand understanding of the incident/problem.
-Proven experience in developing Software for Fresh Service Applications.
-Contribute to improving employee support by actively responding to queries and handling complaints
-Establish best practices throughout the entire technical support process
-Document all troubleshooting and case management actions.
Proven experience in well knows ticketing platforms.
Job Requirements-Solid technical background with Fresh Service ticketing system
-General knowledge of IT infrastructure
-Has a broad understanding of end-to-end business processors like scheduling preventive maintenance, corrective maintenance, and trouble ticket handling
-ITIL qualification is preferable
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Job Summary
- Date Posted : 1 year ago
- Job Type : Full Time
- Location : Cairo, Egypt
- Gender : Any
About company
- Company Name : seera
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