Principal Advanced Customer Support Engineer – Financials Functional

Principal Advanced Customer Support Engineer – Financials Functional

Oracle Developers Jobs Egypt, Egypt Full Time

Job Description

Principal Advanced Customer Support Engineer – Financials Functional

Preferred Qualifications

The ACS – Financials Functional engineer,

will work as functional consultant on Oracle application in the Financials

track. The candidate should have a solid understanding of basic business

concepts and practices in the financials area. An implementation experience in

complex to medium complexity environment is required. He or She should be able

to operate independently to provide quality work products, and perform varied

and complex duties and tasks that need independent judgment.

Responsibilities

  • Works

with the client to understand requirements, functionality and business

processes

  • Translate

customer requirements into deliverable products and services

  • Provide

functional assessment of implemented solutions, with recommendations for enhanced

processes, best usage of Oracle

applications features and better performance results

  • Develops

test plans, procedures and runs the tests accordingly

  • Support

Oracle Financials products and services in line with the contractual agreement

  • Works

with support to resolve customers SRs.

  • Conduct knowledge

transfer sessions both within the Oracle team and to end users

  • Work closely with

the technical team and delivery leaders to provide engagements work estimates

and drive excellence in functional work.

  • Ensures

that new services are appropriately captured and put in ACS corporate

repository

  • Proactively

maintains knowledge of Oracle's current and future products/solutions offerings

for the specified Financials area.

TechnicalQualifications

  • At least 5-7 years in Oracle EBS Financials

implementation experiences

  • Strong functional knowledge of all the Financials tracks (AP,AR,GL,CM,FA,Projects,iExpense)

  • Knowledge of SQL and PL-SQL is an asset

  • Good exposure to various phases of project

implementation cycle

Other Qualifications:

  • Strong English written/verbal communications

  • Self-motivated individual who works well in a team

environment.

  • Willing to travel to customer sites on a regular

basis.

  • Experience in working as part of Global/ Matrixed/

Remote teams.

  • Self-driven, ability to work under minimal

supervision.

  • Excellent Analytical skills.

Experience :

6 years of overall experience in relevant functional roles.

Travel : Yes, 50 % of

the Time

Detailed Description and Job Requirements

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction. Both a Bachelor

  • s and Master

  • s degree in Computer Science, Engineering or equivalent experience 8 years related experience prior to taking this position. In addition, experience with Oracle

  • s core products, applications, and tools.

Job: Support

Location: Egypt

Job Type: Regular Employee Hire

Organization: Oracle


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Job Summary

  • Date Posted : 6 years ago
  • Job Type : Full Time
  • Location : Egypt, Egypt

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