Senior Advanced Customer Support Engineer – Apps developer
The Oracle ACS Applications developer is an experienced
technical professional, who has an understanding of business solutions,
industry best practices, multiple business processes and technology designs
within the Oracle Applications supporting products and technologies. The candidate should have experience in implementation or
support of large to medium Oracle Applications implementation projects.
He or She should be able to operate
independently to provide quality work products, and perform varied and complex
duties and tasks that need independent judgment.
Work on developing technical
solutions to meet business requirements gathered and documented by functional
Identify and resolve key issues related to
code change requirements and bug fixes
Oracle ERP products and services from the technical aspect in line with the
with support to resolve Customers SRs.
transfer sessions both within the Oracle team and to end users.
Work closely with
the functional team and delivery leaders to provide development work estimates
and drive excellence in technical work.
knowledge in Oracle applications, SQL and PL-SQL is a must.
Strong knowledge in
OAF, XML, Oracle Forms and Reports, AME, WF is a must.
Java, ADF and PaaS skills are preferred
Oracle relevant technical Certification are preferred
of functional parts of the developed code (Preferably in Oracle Financials and HRMS).
and problem solving skills
Strong English written/verbal communications
Excellent verbal and written communication skills
Excellent technical troubleshooting experience
Self-motivated individual who works well in a team
Willing to travel to customer sites on a regular
Experience in working as part of Global/ Matrixed/
Self-driven, ability to work under minimal
6 years of overall experience in relevant technical roles, having product
and technical expertise relevant to practice focus.
Travel : Yes, 50 % of
Detailed Description and Job Requirements
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Senior Systems Engineer, you will interface with the customer
s IT staff on a regular basis. Either at the client
s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.
Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. A Bachelor
s degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience. Experience with Oracle
s core products, applications, and tools is important.