Mobile Internet & Data Support Specialist job at Vodafone Egypt
Job Description
Mobile Internet & Data Support Specialist
Description
As a Mobile Internet & Data Support Specialist you will be responsible of troubleshooting & problem analysis/solving for Data services and handling nodes, providing RCA and preventive actions.
Job Responsibilities
- 2nd Line Technical support for Data services, Mobile internet, and supporting relevant teams.
- Handling emergencies related to Data services, to minimize customer experience within the agreed upon time frame.
- Implementing all configuration changes on all relevant nodes, following SM guidelines.
- Acceptance and testing for new nodes & services implemented.
- Implementing S/W corrections/patches and upgrades for all relevant nodes & services.
- Interfacing and communicating with vendors, to track and follow up for the escalated problems.
- Ensuring Highest Quality of service delivered to customers.
- Applying relevant appropriate preventive actions to keep target network availability.
- Following agreed upon procedures and processes in all team activities.
- Building highest technical skills.
Job Responsibility
- Troubleshooting capabilities, competence level in troubleshooting problems, and resolution.
- Must have technical / professional qualifications:
- Very strong technical background in Packet Core , IP Background & Security
- Customer focus and ability to interact with decision maker
- Self-dependent and motivate
- Analytical thinking and problem solving skills
- Excellent communication skills
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Job Summary
- Date Posted : 2 years ago
- Job Type : Full Time
- Location : Cairo, Egypt
- Gender : Any
About company
- Company Name : Vodafone Egypt
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