Quality Assurance Analyst (RCA) job at MRSOOL
Job Description
Quality Assurance Analyst (RCA)About MRSOOL:
Mrsool is the new experience app enabling 1-1 transactions between users and couriers, one of the largest delivery platforms in the region. Mrsool's unique on-demand experience earned it the highest user ratings amongst all the other large delivery platforms both in Apple's App Store and Google's Play store. In 2018, Mrsool reported GMV exceeding 1 billion SR and more than 7 million registered users. Mrsool provides a true order anything from anywhere experience by connecting people.
About the role:
Developing, implementing, and maintaining RCA processes and methodologies to investigate the work patterns to locate the issues and come up with plans and solutions to avoid such problems.
Key Responsibilities:
- Develop, implement, and maintain RCA processes and quality standards.
- Provide recommendations and solutions to address and rectify the root causes to prevent recurrences.
- Prepare and maintain QA reports (e.g. Monthly, Quarterly, and Annual reports).
- Develop practical training plans based on the reports outcomes and recommendation.
- Utilize knowledge and familiarity with the standards to improve the work.
- Use a quality monitoring system to compile and track performance at team and individual level.
- Provides actionable data to various internal support groups as needed.
- Assist in creating training materials and operating manuals.
- Perform other duties as assigned.
Requirements:
- Bachelor's degree in business or related areas.
- 1-2 years of relevant experience
- English and Arabic language skills (written and spoken)
Job Specification& Skills:
- Follow up and monitoring
- Excellent interpersonal skills
- Analytical skills
- English and Arabic language skills (written and spoken)
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Job Summary
- Date Posted : 2 years ago
- Job Type : Full Time
- Experiance : 1 year(s)
- Location : Cairo, Egypt
- Gender : Any
About company
- Company Name : MRSOOL
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