Talent Management Senior Associate - Cairo Business Hub

Job Description

General

• Deliver consistent services at the defined SLAs/KPIs and drive operational efficiency and continuous improvement
• Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements
• Manage escalation and take ownership for ultimate issue resolution
• Ensure continuous and timely knowledge management platform update

TM Activities

• Administer and activate end to end PEP people processes (ex: PMP)
• Administer and activate PEP surveys (ex: OHS, PEPL..etc)
• Administer and activate end to end local Reward & Recogintion programs
• Administer and activate local talent development and onboarding programs (ex: functional academies)

Learning :

• Develop end to end training plan including target audience classification, location identification and timeline setting in coordination with key stakeholders

• Manage training program logstics arrangements & execution including meeting room bookings, set up, catering..etc in coordination with LBS teams
• Manange registration process and related reporting
• Perform attendance data entry & analyze attendance reports
• Manage learning Vendors & payments
• Activate learning awareness campaigns to the target population per Wave

Qualifications/Requirements

• HR Shared Services process and SLA management
• Service management and ticket management system experience
• Process management and continuous improvement with a focus on optimization and productivity
• TM & Learning operations experience
• Technical / Functional Skills & Knowledge of HR Tools and Interface
• Very good English language skills
• Very Good English is must