IaaS Customer Success Manager (FRENCH SPEAKING ONLY)

IaaS Customer Success Manager (FRENCH SPEAKING ONLY)

Preferred Qualifications

Oracle’s

Public Cloud Customer Success Team

Oracle's Cloud mission is to bring its leading

enterprise technology and business applications software to customers, anywhere

in the world, through the Internet.

Oracle Cloud is a broad set of industry-standards based,

integrated services that provide customers with subscription-based access to Oracle

Infrastructure Services, Oracle Platform Services, Application Services and

Social Services, all completely managed, hosted and supported by Oracle.

With predictable subscription pricing, Oracle Cloud delivers instant value and

productivity for business users, developers and administrators.

Oracle’s Cloud Customer Success Organization

is a focused group of Cloud Customer Success experts whose mission is to drive successful

Oracle Public Cloud utilization and replenishment through the proactive

management of all facets of the customer engagement lifecycle.

Join one of the most visible areas of

Oracle’s continued success with Cloud; this is an exciting opportunity to be

part of, and help shape, this new function.

PrimaryResponsibilities

Reporting into the Director of the

EMEA IaaS Customer Success team, the CSM will be responsible for fusing and

complementing the relationship between The Oracle Public Cloud and our

customers core business objectives and priorities thereby driving increased

business value and alignment between Oracle and its valued customer community.

The Customer Success Manager will

be responsible for driving customer adoption through successful onboarding and

utilization of the IaaS services. They

will need to proactively identify and prioritize opportunities, and collaborate

with PreSales, Support, Sales, Development, Consulting and Partners (etc) to

improve the customer’s use of Technology Cloud.

This will include problem solving, milestone development and ongoing

state of the customer reviews to ensure that customers maximize their usage of

the platform. Ultimately the success of the role is driving and securing a high

level of customer satisfaction and ensuring that consumption of Oracle’s Public

Cloud continues in its upward trajectory.

Expanded Responsibilities

• Drives ourIaaS customers fast adoption of the services acquired, throughout the entireterritory assigned to her/him.

• Thisincluding customers onBoarding, architectural advisory, use cases selection andimplementation support.

• Isaccountable for a successful adoption cycle

• Lead renewaland expansion IaaS contractual process throughout one’s assigned territory

• Serve as theprimary point of contact for customer post sale Cloud related activities

• Assumeresponsibility for Public Cloud IaaS adoption and issues escalation

• Driving high customer Satisfaction

• Perform rapid assessments of clients internaltechnology landscape and targeting use cases and deployment targets for PublicCloud technology

• Conduct regularbusiness reviews with clients

• Serve as thecustomers advocate and provide feedback to product management and developmentorganizations

• Partner with internal Oracle stakeholders to alignaccount activities with the customer's business case and strategy

• Prepare and educate customers on new features /services

• Monitor and identify adoption and utilization trends,provide recommendations based on risk and customers’ business needs

• Develop reference accounts

• Operate as key conduit for knowledge transfer toinstall base

Experience& Qualifications

• 10 years experience within Data Center operationalteams

• 5 years IaaS cloud experience preferably within aCloud vendor organization

• Proven track record of proactive problem solving

• An understanding of development and deploymentconcepts and tools that enable successful Public Cloud deployments

• Enthusiasm, energy and ability to evangelize andexpand the footprint of seeded markets in the public cloud platform

• Broad knowledge and experience in Public Cloudecosystem and IT infrastructure elements

• Experience in a customer-facing, role such asconsultant, solutions engineer or hands on Customer Success Manager in theCloud ecosystem

• Core hands on foundational skills based on middlewareand database development

• Excellent communication skills, external customercommunication, but also internal communication, including SR tracking, issueidentification and triage as well as escalation protocols

• Flexibility, this is a high growth area that requiresagility

• Fluent English as and French mandatory

• Ability to travel within own country / region. Assumeup to 40%.

Detailed Description and Job Requirements

Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client.

Develop long term partnership with our largest and most complex clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues/renews contract with Oracle. Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle

• s internal operations. Identify product expansion/up sell opportunities. Interface at highest levels both internally and within clients. Assigned side projects designed to move the client success organization forward. Required to act as mentor to new CSMs

Provide leadership and expertise in devleopment of tools, processes and activities performed by the CSM group. Recommended 10 to 12 years of professional Information Systems implementation experience. Demonstrated experience in package systems implementation (CRM, ERP, Consulting experiences) or client facing relationship experience. Understanding of various technical architectures and operating systems. Industry experience is desired.

Job: Sales

Location: MA-MA,Morocco-Casablanca

Other Locations: CI-CI,Ivory Coast-Abidjan, SN-SN,Senegal-Dakar, EG-EG,Egypt-Cairo

Job Type: Regular Employee Hire

Organization: Oracle