Assoc Sales Administrator / Direct Operations

ASSOCIATE ORDER MANAGEMENT COORDINATOR – DIRECT OPERATIONS

Careers that Change Lives

Would you like to work for a rapidly growing international healthcare company?

Join Medtronic, where we appreciate your talent, experience and passion for your work. You can count on professional and personal development, exciting challenges and a dynamic environment .

Main Purpose of Job

Provide hand-on support for the BU on day to day work flow in regards to orders and sales processing. Interface with all stakeholders to resolve escalated issues and insure that all orders are received, processed and all inquiries from BU, customers and customer service are answered in timely manner. Ensure that all quotes and tenders received are completed and answered in a timely manner. Provide daily reports on sales and invoicing.

Operations

Job Duties / Responsibilities

Liaison between the internal departments – BUs, Finance, Credit & Collection, EOC, Regulatory, SBU, etc. Liaison among the internal departments – BUs, Finance, Credit & Collection, Customer Service, Regulatory, etc. Receive the inventory report from local Customer Service (CS). Communicate orders to the CS, after validation of the various stakeholders: Finance, Regulatory Business Units (BUs), (products, prices, inco. &, payment terms, shipment instructions) Create and process Business Purchase Orders and scheduled shipment in the system Track orders and update “Order Tracking” spreadsheets Follow-up on order status with CS to ensure complete order allocation, processing, invoicing and shipment. Contact and exchange correspondences with the customers regarding orders (product, patient, term, invoice request, consignment, etc.), Prepare Error log to monitor process and resolve escalated issues with CS Attend calls with the BU on quarterly basis. Assist the BUs in the preparation & submission of Quotations and Tenders, and provide them with the necessary documents, brochures, certificates, and liaise with the different functions (Finance, Legal, regulatory, CS. Maintaining updated accurate customer databases (price lists, payment requests list, product) Liaise with BUs for the products materials listing and with regulatory for registrations listing (TUV, certificates), etc. Follow-up on and handling the product complaints within the guidelines Handle the Products returns for restock, and products replacement. Request credit notes for returned products. Work closely with regulatory to ensure compliance for the field actions of the recalled products andrequest credit notes Manage service and repairs logistics and related communication processes Maintain updated licenses expiry database

Standardization Of Processes

Proactively identify opportunities to improve and enhance systems and processes to increase the efficiency and effectiveness of the team. Execute system control reports, and address all issues to ensure timely and accurate resolution. Spot trends across businesses; take action and make recommendations accordingly. Provide, when needed, process and tool enhancements or modifications and work with IT to enhance/redesign operating systems as needed.

Data Consolidation

Maintain detailed customers database and documentation of all accounts to support the businesses workflow and reporting. Manage and consolidate customer’s orders/tenders, shipments, and payment terms portfolio. Maintain accurate traceability files for online trials, firm/gratis/samples orders, demo details, implanted products, and contact/user records on internal systems. Consolidate pricelists across all KSA Businesses per country/customer on an annual basis. Maintain an updated/healthy detailed shared folder across the BS team.

Reporting

Share the Sales Forecast report on daily basis with the BUs. Share periodically the Back order reports with the BUs and the customer Compare Sales reports generated (GSR, SAP, BO Reports) Submit Month end report to BUs and report file information related to the business Assist in the creation of related analysis reports, strategic new initiatives and projects. Produce meaningful reports, maintain database integrity, develop and document internal procedures. Implement, track and continuously improve metrics and reports to support multiple business process improvements.

Compliance

Monitor and control boycotted accounts and customers and licenses.

Ensure the Order Management Function is compliant to MDT policies and BCS regulations

Must Haves

Bachelor degree 5 years’ experience in a similar position Fluent in English; verbal and written communication skills Excellent command of Microsoft Office applications; advanced Excel, PowerPoint, data analysis and presentation skills; experience in using pivot tables, graphs, surveys and ability to write clear and concise reports Experience in SAP order management

Skills & Competencies

Active Listening Good written and verbal communication skills Result Oriented Good follow up and time management skills Good at stress management

Your Answer

Is this the position you were waiting for? Then please apply directly via the apply button!

About Medtronic

Together, we can change healthcare worldwide. At Medtronic, we push the limits ofwhat technology, therapies and services can do to help alleviate pain, restore health and extend life.

We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team.

Let’s work together to address universal healthcare needs and improve patients’ lives.Help us shape the

future.

Whatever your specialty or ambitions, you can make a difference at Medtronic - both in the lives of others and your career. Join us in our commitment to take healthcare Further, Together.

Must Haves

Bachelor degree 5 years’ experience in a similar position Fluent in English; verbal and written communication skills Excellent command of Microsoft Office applications; advanced Excel, PowerPoint, data analysis and presentation skills; experience in using pivot tables, graphs, surveys and ability to write clear and concise reports Experience in SAP order management

About Medtronic

Together, we can change healthcare worldwide. At Medtronic, we push the limits ofwhat technology, therapies and services can do to help alleviate pain, restore health and extend life.

We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team.

Let’s work together to address universal healthcare needs and improve patients’ lives.Help us shape the

future.

Whatever your specialty or ambitions, you can make a difference at Medtronic - both in the lives of others and your career. Join us in our commitment to take healthcare Further, Together