Oracle is actively seeking an experienced Senior Support Engineer to join our Managed Cloud Services (OMCS) team. This team manages and supports high performance, scalable, complex deployments for Oracle eBusiness Suite OMCS customers. This position requires strong troubleshooting skills in support of a 24x7 customer facing organization.
As a member of the OMCS organization, you will act as the technical authority . Your focus is to work on production run and maintain support services for EBS. The ideal candidate must have very strong understanding of EBS administration and integration based on many years of hands on experience and they would be seen as a leader and “go to” person in their current organisation. Experience with Application Customization, Interface structure, 3rd party products and Legacy system integration would be an added advantage. The role involves working with Service Delivery Managers (SDMs), Project Managers, and 3rd Party Vendors as well as with internal Software Operation teams.
Leading contributor individually and as a team member, providing direction and coordinating efforts.
Work is sometimes non-routine and complex tasks involving application of advanced technical/business skills in area of specialization.
Excellent technical judgment and ability to identify problems and recommending/implementing solutions.
Proven track of experience supporting E-Business Suite and Oracle Database.
BS or MS in Computer Science or equivalent degree with academic excellence.
Oracle Certified DBA and technology professionals are carrying very good credentials for this position.
Experience with an organization providing 24x7 Support.
Delivering run and maintain services and support EBS programs on an ongoing basis.
Ability to work on public holidays/weekends (if required)
As a Principal or Senior Technical Engineer, you are instrumental in researching, evaluating, designing, testing, recommending, and planning on going maintenance of EBS components. You will perform the role as a technical lead providing detailed documentation and knowledge transfer for ongoing system operation and maintenance. The candidate will act as Technical Authority.
Technical skills required:
Maintain EBS customer environments
Familiar with EBS Customizations and Interfaces
Configuration and Integration expertise of EBS ( 11i, 12. 1, 12. 2) and workflow management
Troubleshooting skills for critical Database, Application, Networking and System administration issues
Oracle Database Performance Tuning and techniques (SGA tuning, DB Tuning, Application Server tuning)
EBS application patching and configuration, AD utilities, autoconfig, SSO, OID, EBS Printing, BPEL/SOA
Patching, disk management, install software UNIX , LINUX , WINDOWS etc
Training on new software releases
Oracle database 10g/11g/12c , WebLogic Server 10 etc
Familiarity with Exadata and ASM configurations
Familiar with Oracle Enterprise Manager (EM) monitoring and reporting as well as RMAN
Good technical knowledge of Weblogic Server administration.
Understanding of cloud computing technology and administration
Detailed Description and Job Requirements
Work with Oracle
s world class technology to develop, implement, and support Oracle
s global infrastructure.
As a member of the IT organization, assist with the analyze of existing complex programs and formulate logic for new complex internal systems. Prepare flowcharting, perform coding, and test/debug programs. Develop conversion and system implementation plans. Recommend changes to development, maintenance, and system standards.
Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. BS or equivalent experience in programming on enterprise or department servers or systems.