Teller Officer - Cairo Festival City Branch

Job Title: Teller Officer: Cairo Festival City Branch

About HSBC

HSBC is one of the world’s leading banks, with a network covering 71 countries and territories. Our global reach means we offer many ways for you to develop your career. We offer an inclusive, values-led culture, tailored learning and development programs and competitive benefits.

Role Purpose

To provide a high quality, customer driven service by pro-actively identifying and addressing customer needs in order to assist HSBC in the achievement of its plan.

Assist all customer types covering Premier, Advance, Mass and CMB and assisting associates with approvals over their limit and under the jobholders.

Principal Accountabilities

Impact on the Business

Providing a personalized, friendly and efficient cashiering service;

Customers / Stakeholders

Provide exceptional, efficient counter service for all customer segments, RBWM, Premier and Corporate. Pro-actively encouraging new and existing customers to register for, and use, alternative delivery channels e.g. Personal Internet, Banking/self-service equipment for routine queries/transactions; Making effective customer contact to identify and address customer needs by actively promoting relevant bank solutions, referring on as appropriate; Updating customer profile screens with details of customer contact; Promote Banks’ products and values Attend workshops to enhance product knowledge Record all referrals and complaints on CRMS and CMS Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets\