At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.
POSITION PURPOSE To run the Casino Reception area to the highest standards of efficiency, customer satisfaction and security, in accordance with the policies and procedures of the Hotel.
Essential Functions Must create a friendly, helpful and welcomimg atmosphere by facial expression, tone of voice and greeting.
To answer the telephones quickly, politely and accurately.
To sign in Casino Guests on arrival.
To accept, record and secure customer belongings, for the duration of their visit at the Casino.
To encourage new customers to become members.
To have a complete knowledge of all facilities available to customers in the Casino.
To help in any way possible, customers who require assistance.
To keep the Reception Desk and Reception area clean, presentable and orderly at all times.
To ensure the telephones are working correctly at all times.
To ensure the Reception computer system is functioning at all times.
To report any malfunction to a superior.
To relate any irregularities back to a superior.
To take messages for Casino Management, passing them on in an accurate swift manner.
To keep abreast of all changes in the Casino on a daily basis and be able to pass that information on.
Be responsible and accountable for all keys issued whilst on duty.
To attend staff meetings and further advanced training as required.
Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws