Bulk Cash Officer

Job Purpose

Responsible for handling the bulk cash vault and all cash supplies on the tills as well as cash sorting and repatriation. Undertake cashier & enquiries duties as required in order to provide excellent customer service at the counter. Maintain counter performance statistics for management information usage. Own and manage customer queries and complaints by taking ownership and resolving in a timely manner. Work cross functionally with the key service providers to ensure seamless service to our

customers

Deliver world class customer service practices and ensure adherence to Barclays Service standards. Meet governance, risk management, controls and compliance requirements. Handling any complaints received in accordance with procedures. Giving special attention to the suspicious transactions if any. Work closely with the Team Leader and the rest of team members as one team to deliver excellent performance. Create healthy working environment inside the department. Share knowledge experience and best practice with other team members. Agree performance development objectives with the team leader.

Main accountabilities and approximate time split.

Accountability: Business Activities

Time split

80%

Outputs

Responsible for managing the bulk cash vault and all cash supplies on the tills as well as cash sorting and repatriation. Undertake cashier & enquiries duties as required in order to provide excellent customer service at the counter. Maintain counter performance statistics for management information usage. Own and manage customer queries and complaints by taking ownership and resolving in a timely manner. Work cross functionally with the key service providers to ensure seamless service to our

customers

Deliver world class customer service practices and ensure adherence to Barclays Service standards. Meet governance, risk management, controls and compliance requirements. Handling any complaints received in accordance with procedures. Giving special attention to the suspicious transactions if any.

Accountability: People Activities

Team Work

Time split 15% Outputs:

Work closely with the Team Leader and the rest of team members as one team to deliver excellent performance. Create healthy working environment inside the department. Share knowledge experience and best practice with other team members. Agree performance development objectives with the team leader.

Accountability

Self

Time split 5% Outputs:

Setting the performance development objectives with the manager in charge Exerting a constant effort for self-development to increase personal effectiveness, knowledge and areas for development.

Pursue self-development to increase personal effectiveness acknowledging, strengths and areas for development

Technical skills / Competencies

Good communication skills. Numerical skills. Good interpersonal and relationship skills. Team working. PC skills. Problem solving.

Knowledge, Expertise and Experience

Essential

Knowledge

Preferred

Deep knowledge of the processes and procedures relevant to head cashier & cash in transit

Fair awareness of central bank of Egypt regulations as well as Barclays policies and Regulations. Full awareness of various features of bank notes and denominations. A good knowledge and understanding of banking cash management procedures. A sound knowledge of the bank's internal departments, systems & procedures

Experience

Entirely understand the cash & operation process, policies & procedures.

Primary Location

EG-City Stars Building HQ, Al Qahirah , 1 Omar Ibn El Khat

Job Type

Permanent/Regular

Posting Range

17 Jul 2017