Order Management Coordinator (6 months temporary position)

Main Tasks & Responsibilities

Effectively manage the order capture process and monitor through to delivery and customer receipt ensuring accuracy, timelines of execution and agreed levels of customer service and satisfaction. Resolve issues impacting order flow through taking corrective actions, and influence the order and demand management process with objective of reducing errors causing customer dissatisfaction, refusal or return of goods Impact the demand of the customers through having visibility of stock or timelines' issues Ensure the alignment of customers on any impact from stock allocation or supply issues through liaison with demand management team Manage any customer event or promotional activities in conjunction with generating demand Optimize orders where logistical efficiency is required such as attainment of logistics trade terms, picking, pallet or vehicle allowances, or journey/route planning requirements exist Access or maintain information regarding service level and customer satisfaction levels Work with Claims, Returns & Refusals personnel to resolve issues at the point of delivery, subsequent return of stock or pricing/credit related queries Proactively monitor all stages of the CRR process to ensure accurate and timely processing of all queries and CRR requests, including authorization, data integrity, physical goods collection, quality controls and financial billing

Requirements

Bachelor Degree in Business Administration/Engineering or any relevant field. 0-2 years of experience, preferably operational experience in Customer Service in a similar market environment or trade structure. Strong communication and customer service orientation skills. Strong analytical skills

Primary Location

Egypt-Cairo-Cairo

Job

Customer Service

Organization

Nestle Egypt

Schedule

Full-time

Job Posting

Jul 11, 2017, 105017 AM