Customer Relations Executive Job at Toyota Egypt

Job Description

• Handle customers’ issues and complaints.
• Identify and assess customers’ needs to achieve satisfaction and keep following up.
• Keen on the after-sales survey.
• Welcome and greet customers and register all customer data in CRM System.
• Record details of customer contacts and actions taken
• Perform monthly analysis besides reports for the service center.
• Provide customers with all information that they need.
• Arrange all customer visits and handle them kindly to the Service advisor.
• Make daily No Show Reports for Service customers and follow up to make new reservations

Job Requirements

• Excellent communication skills
• Listening skills
• Problem-solving
• Customer service orientation
• Attention to detail
• Adaptability
• Teamwork
• Stress tolerance