Remote Software Technical Support - Linux

IBM's client Software Support Specialists are required to deliver post sales Remote Technical Software Support Services in EnglishResponding to client queries and providing initial remote technical software support in a timely mannerMaintaining highest client satisfaction and relationships even in severe and pressurized situationsInteracting with client and IBM functions consistently until problem solutionPerforming problem management and end-to-end problem ownership by analyzing problems/situations and understanding problem impact on client businessEmploying IBM's standard support delivery methodologies and toolsLogging all related activities for each customer query and handling client data securelyPerforming in international software support delivery processes and environments