Customer Service Officer Job at Mashreq Bank in 2021
Job Description
About the job
Job Purpose
- To delight internal and external customers over the telephone
Key Result Areas
- Interact with customers over the phone to understand their banking needs.
- Provide excellent customer service to achieve customer loyalty.
- Resolve problems over the telephone on the spot.
- Convert sales opportunities in order to meet financial targets.
- Clarify and explain procedures and products over the telephone.
- Capture and report customer feedback towards continual product development.
- Handling escalation customer complaints
- Managing priority customers segment calls.
- Handling maintenance activities such as Credit cards replacements, Debit card replacements, CRM follow ups, etc…
Knowledge, Skills, and Experience
- University Graduate (preferably with some finance / banking or math’s component).
- Very customer focused
- Excellent communication skills
- Strong listening skills.
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Job Summary
- Date Posted : 2 years ago
- Job Type : Full Time
- Location : Cairo, Egypt
- Gender : Any
About company
- Company Name : Mashreq Bank
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