Banking Call Center

    -Answering phones from customers professionally and responding to customer inquiries and complaints.
    Researching required information using available resources-.
    -Handling and resolving customer complaints regarding product sales to customer service problems.
    Providing customers with the organization’s service and product information-.
    -Processing forms, orders, and applications requested by the customers.
    Identifying, escalating priority issues and reporting to the high-level management-.
    -Routing inbound calls to the appropriate resources.
    -Following up complicated customer calls where required.
    -Completing call notes and call reports as necessary and updating them in the CRM.
    -Obtaining and evaluating all relevant data to handle complaints and inquiries.
    -Recording details of comments, inquiries, complaints, and actions taken.
    -Managing administration, communicating and coordinating with internal departments.
    -Other duties as assigned.