Quality Assurance specialist Job at Automotive Fleet Service

 company in Heliopolis

-Monitor the quality of the performance of the operations team and ensure they follow quality 

standards.  - Monitors daily, weekly and monthly reports to operations.

- Monitors either remotely or on a recorded basis and evaluates agents performance (script,

data, process consistency, product knowledge) on the program level for voice and non-voice

transactions ...

-Report quality violations if needed.

-Consult operations team members in any quality-related inquiries.

- Investigate complaints according to the investigation process and send the outcome to the

concerned team.

-Make Mystery Visits & Calls to ensure the quality of the service& customer satisfaction.

-Appraise customers’ requirements and make sure they are satisfied.

- Monitor all operations that affect quality & customer satisfaction.

*Job Requirements

-Bachelor's degree from any university is a must.

-Excellent command of English language.

-Minimum 2 years of experience in the same function.

NB: This vacancy may require outdoor visits.