Nestle Egypt Careers

Nestle Egypt Careers

Call Center Agent

Cairo, EG

Position Snapshot

Location: Cairo, Egypt

Company: Nestlé Egypt

Full-time

Position Summary

To manage all type of customer requests and solve or assign to correct owner. This role is also responsible for telesales whilst

developing relationships with customers.

A day in the life of...

• Capture telephone demand within the service level agreement to drive efficiency in demand capture process for inbound and

outbound processes

• Professional and timely handling of all customer enquiries related to payment and orders by utilizing the 360 visibility tool

• Assign correct owners to customer request based on identified reasons

• Recording of customer feedback from all areas of O2C processes

• Capture Voice of Customer and external surveys to learn customer perception and expectation

• Provide basic technical solution and document requests by customer

What will make you successful

• 1 to 2 years of Customer service in similar market environment

• 1 to 2 years in Sales Customer Administration or Call Centre or Direct Sales

• Operational experience in logistic functions (optional)

• Experience working in strong team environment and able to use problem solving skills.

• Excellent written and oral communication skills.